William Hill gets dedicated Evolution Gaming live room
2 May 2012, Staff writer
Highlights: William Hill have extended their Evolution Gaming offering, adding a
dedicated live casino room that will only be available to players logged on at
William Hill. The room, table and dealers will all bear the William Hill brand.
English, Spanish and Cantonese speaking VIP Hosts will be available in the room
to address player queries or concerns as they arise.
(PRESS RELEASE) -- 2 May 2012, Evolution Gaming, the world leader in
video-streamed Live Dealer gaming, has extended William Hill’s Live Casino
offering with the launch of a new, dedicated VIP area exclusively for William
Hill customers.
Hosted at Evolution’s purpose-designed production studios, the entire dedicated
environment has been designed and branded to William Hill specifications.
Featuring high-quality interior design, décor and mood lighting, this unique
online Live Casino replicates the look-and-feel of a premium, VIP-focused
land-based casino.
Customer service is also tailored to the needs of a VIP audience. This exclusive
area is staffed by a dedicated team that includes both native speaking English
dealers and native speaking English, Spanish and Cantonese VIP Hosts. Attired in
William Hill corporate uniforms, male and female staff will serve VIPs,
supported by real-time CRM (Customer Relationship Management) tools.
The presence of online VIP Hosts is a key unique feature. The VIP Hosts are
on-hand to answer in real-time (via live video feed, internet chat or via phone)
any questions players may have. The hosts can also organise exclusive table
bookings and instantly award credits or refunds to customers’ accounts. All
hosts have been hand picked from leading land-based venues to deliver a service
that truly mirrors the VIP service found in high-end ‘real’ casinos.
Visitors to the William Hill VIP area can choose from dedicated Live Roulette,
Blackjack and Baccarat tables in a Salle Privée. A further seven dedicated Live
Blackjack tables are also available, while space for further expansion has been
factored into the studio plan.
Colin Cole-Johnson, eGaming Director at William Hill said: “This is another
major investment for William Hill in online, and part of our strategy to deliver
further incremental revenue from this growing sector. This latest move
underlines our commitment to delivering the best and most realistic live gaming
experience online for all customer segments. Central to that commitment is
closing the gap between the online and land-based casino worlds.”
Svante Liljevall, Chief Operating Officer of Evolution, added: “William Hill
was the first to take a dedicated environment at our studios. They are now
extending their dedicated area to maximise the hugely exciting potential of
highly branded and expertly managed online service delivery. For us, William
Hill is the model client – they are always keen to exploit new ideas, which in
turn gives us the opportunity to create better and better online services.
Together we really are pushing forward the boundaries of what is possible in
live online gaming.”
About Evolution Gaming
Evolution Gaming are a specialist
live gaming platform developer, streaming games from their Riga, Latvian based
dealer studio. Since their launch in late 2006, they have managed to sign an
impressive list of licensees to their product, including online gambling
powerhouses William Hill, Paddy Power, Ladbrokes, Victor Chandler, Sportingbet,
888, and PartyGaming.
Their live dealer product is licensed and regulated by both the Latvian Gambling
Authority and Alderney Gambling Control Commission..
About William Hill
William Hill are one of the best known betting
organizations in the United Kingdom with over 2000 retail betting outlets and a
listing on the London Stock Exchange (2002). Their online gambling service
includes a comprehensive sports betting product and well as casino games.
William Hill offers 2 live casinos - one
Playtech powered, one Evolution Gaming powered.
The dedicated room discussed above is available in their Evolution Gaming
powered casino...branded William Hill
Vegas.
<<< Back to current news
|
