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Thread: Playtech's Italian speaking live dealers

  1. #1
    Administrator LD's Avatar
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    Playtech's Italian speaking live dealers

    Some good news for Italian players...Playtech now have Italian speaking dealers on the studio floor and an interface tailored for players in Italy.

    A note from The Dealer...

    I just wanted to inform you about something, we wre working on more than a half year. Live games in Italian language! For now, they are available only for one Casino - Sisal Casino. And, unfortunatelly, you have to be located in Italy, to have an account in this Casino. I hope that in the future we will provide the games in Italian for other Casnos as well, because right now, to be honest, it's a bit boring. I am used to deal for full BJ table even at the midle of night and to spin the Roulette for at least 60 players, but as we have those ialian tables online only since 1st March, not so many italians have noticed them... At the moment, there is only one BJ table and one Roulette table in italian, on the same floor, with the Dealers, who have choosed to learn italian since may (in payed language courses). Of course, in the future, we would like to extend them, but it takes a while.
    'coz good old fashioned real random beats simulated random any day

  2. #2
    Yes, unfortunately for English speaking players this has meant the loss of many popular dealers to Italian speaking tables we are not allowed to join.

    As it's Playtech's Riga casino policy not to discuss the operation of the casino floor, the dealers who were moving to work only on Italian tables felt / were not allowed to say they were leaving, even on the day they moved.

    So we players (fools) kept coming back several days looking for our favourite dealers who were no longer available.


    It just left a really bad taste in my mouth that all they want is players to keep coming back looking for their favourites & gambling, rather than be told a dealer will no longer be available on English tables.

  3. #3
    Administrator LD's Avatar
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    Hi Unclefester.

    Welcome to the forums, and agreed, this is a little annoying! I'd also prefer just to be told what's going rather than being kept in the dark.

    If you don't mind me asking, which dealer(s) were you looking for?

    cheers
    'coz good old fashioned real random beats simulated random any day

  4. #4
    Hi LD, thanks for the welcome.

    I've been visiting for a while now & finally decided to join & air some of my experiences and thoughts.

    Mainly I've kept coming hoping to read that some casino was now offering Playtech's Italian speaking tables to non-Italian residents.

    I started learning the language a couple of months ago - I think it would be great to practice the language every day & enjoy some gambling with favourite dealers.

    With this in mind I have contacted the customer support of 2 casinos (bet365 & William Hill) - maybe if more players did the same they would see there was a demand for these tables from non-Italian residents.

  5. #5
    I used to visit the Playtech casino almost every day & enjoyed gambling & chatting with several favourite dealers, telling them how my day had gone, continued previous conversations, etc.

    Particular favourites that just disappeared & I subsequently glimpsed or discovered were working on Italian tables included Violeta, and also had nice times previously with Emilija, Nikola,....

    Initially some of these dealers did also work the odd 30mins on English tables (not that they are allowed to say where they had been), until a whole new bunch of English speaking dealers were drafted in.

    Then more recently when my favourite dealer Elizabete (has a longtime boyfriend..doh!) dropped the bombshell in general conversation that she was learning Italian - which I immediately knew what that meant.

    Now after only a couple of months lessons she too has disappeared without so much as a goodbye, thanks for all the nice conversations, etc. Because - "it's studio policy not to discuss the operation of the studio"


    That is how regular players are rewarded for chatting & developing favourites.

  6. #6
    Administrator LD's Avatar
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    Quote Originally Posted by Unclefester View Post
    ... with this in mind I have contacted the customer support of 2 casinos (bet365 & William Hill) - maybe if more players did the same they would see there was a demand for these tables from non-Italian residents.
    Love to know what response you got on this. And you're right, if enough players express a desire to play on the Italian tables maybe they would make them accessible to all players. Can't see how this creates any issues really. If a player at the English speaking tables tries to chat in another language the dealer politely reminds them that she/he will only chat in English....the same can be done on the Italian tables for players trying to chat in English (ie Italiano per favore with all the necessary hand gestures!)

    I for one would definitely play the Italian tables if permitted....get to learn Italian as while I'm playing
    'coz good old fashioned real random beats simulated random any day

  7. #7
    Moderator The Dealer's Avatar
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    I was thinking about this too. The rule is - that to play on those Italian tables you have to be actually located in Italy. You have to prove it somehow, I guess with the IP adress or smth... The question is - why? As in Italy the online gambling sites have to be licensed by the goverment (LD please correct me, if I am wrong), so maybe it is the goverments rule? And if so, then there is no way that Playtech or the administration of all the sites which are using Playtech's software can not do anything. Maybe that is the case?

  8. #8
    Moderator The Dealer's Avatar
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    Italiano per favore
    --> You asked for Italian man, not Italian language!

    And speaking about the hand gestures - I am trying to not move mine at all. I am not familiar with all the secret meanings, so I can show smth rude any moment.

    And I have so many times said smth stupid, because the language is so new for me, and at the beggining it was quite stressfull. At the very first day, the Players died of laughter. For example, instead of "place your bets on the table", I several times said, "place your babes on the table".
    Last edited by The Dealer; 06-02-2012 at 11:19 PM.

  9. #9
    To join Italian casinos you need an Italian tax code (Codice Fiscale) - not required UK etc casinos
    proof of residency ~ passport / driving licence / identity card number etc - UK etc casinos just provide postal address
    & some check IP address also yes.

    Yes Italian Casinos need to be licensed, but that doesn't explain why other casinos don't allow players to join the same tables !


    I think partly Playtech don't want the hassle of other players trying to chat to old favourite dealers in English.

  10. #10
    Administrator LD's Avatar
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    Quote Originally Posted by The Dealer View Post
    --> You asked for Italian man, not Italian language!
    There you go... Proof I need to spend some time with Italian speaking dealers to improve my awful Italian
    'coz good old fashioned real random beats simulated random any day

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