Playtech's Italian speaking live dealers

[LD]

Some good news for Italian players...Playtech now have Italian speaking dealers on the studio floor and an interface tailored for players in Italy.

A note from The Dealer...

I just wanted to inform you about something, we wre working on more than a half year. Live games in Italian language! For now, they are available only for one Casino - Sisal Casino. And, unfortunatelly, you have to be located in Italy, to have an account in this Casino. I hope that in the future we will provide the games in Italian for other Casnos as well, because right now, to be honest, it's a bit boring. I am used to deal for full BJ table even at the midle of night and to spin the Roulette for at least 60 players, but as we have those ialian tables online only since 1st March, not so many italians have noticed them... At the moment, there is only one BJ table and one Roulette table in italian, on the same floor, with the Dealers, who have choosed to learn italian since may (in payed language courses). Of course, in the future, we would like to extend them, but it takes a while.

[LD]

Hi Unclefester.

Welcome to the forums, and agreed, this is a little annoying! I'd also prefer just to be told what's going rather than being kept in the dark.

If you don't mind me asking, which dealer(s) were you looking for?

cheers

[LD]

... with this in mind I have contacted the customer support of 2 casinos (bet365 & William Hill) - maybe if more players did the same they would see there was a demand for these tables from non-Italian residents.

Love to know what response you got on this. And you're right, if enough players express a desire to play on the Italian tables maybe they would make them accessible to all players. Can't see how this creates any issues really. If a player at the English speaking tables tries to chat in another language the dealer politely reminds them that she/he will only chat in English....the same can be done on the Italian tables for players trying to chat in English (ie Italiano per favore with all the necessary hand gestures!)

I for one would definitely play the Italian tables if permitted....get to learn Italian as while I'm playing

[The Dealer]

I was thinking about this too. The rule is - that to play on those Italian tables you have to be actually located in Italy. You have to prove it somehow, I guess with the IP adress or smth... The question is - why? As in Italy the online gambling sites have to be licensed by the goverment (LD please correct me, if I am wrong), so maybe it is the goverments rule? And if so, then there is no way that Playtech or the administration of all the sites which are using Playtech's software can not do anything. Maybe that is the case?

[LD]

As in Italy the online gambling sites have to be licensed by the goverment (LD please correct me, if I am wrong), so maybe it is the goverments rule? And if so, then there is no way that Playtech or the administration of all the sites which are using Playtech's software can not do anything. Maybe that is the case?

Unclefester, from a regulatory point of view, Italy's AAMS would have rules on Italian resident access to online gambling products but they would not care or have any say on what product/service the operators provide to players outside Italy, which is what what we're talking about. I don't think this is a (Italian) regulator imposed restriction. I think it's a platform/operator policy decision. Hopefully your response from William Hill or bet365 sheds more light!

[betlotto]

I was thinking about this too. The rule is - that to play on those Italian tables you have to be actually located in Italy. You have to prove it somehow, I guess with the IP adress or smth... The question is - why? As in Italy the online gambling sites have to be licensed by the goverment (LD please correct me, if I am wrong), so maybe it is the goverments rule? And if so, then there is no way that Playtech or the administration of all the sites which are using Playtech's software can not do anything. Maybe that is the case?

I siti di gioco in italia sono regolati dall'amministrazione del monopolio di stato, aams , noi italiani al momento dell'iscrizione, prima di poter giocare, dobbiamo compilare un contratto gioco, tra rivenditore e giocatore, nonche' mandare codice fiscale, documento di riconoscimento, e metodo di pagamento, ed inviare tutto per fax, la legge italiana proibisce di giocare con i punti com, si va' incontro a denuncia penale , per quanto riguarda indirizzo i,P, questo e raggirabile da chi ha domestichezza di compiuter , esistono moltissimi modi per eludere, gli stessi casino' come anche , all'atto della registrazione, si potrebbe dare anche nome e cognome falso, o trasmettere anche documento di altra persona, ma la cosa e' un po lunga da spiegare e comunque pericolosa per coloro che lo fanno , la playteck non puo' far nulla contro il governo o amministrazione del monopolio di stato, in quanto e' tutto deciso in partenza ,
ciao giuseppe betlotto

Forgive me if but i say to the fact that the players are not are betting almost never , and are there only to speak with the dealer, i primarily spoke hours with the croupier, and it is pleasant to do, so let's have a way to make them learn the italian language and some times correct what they say at the time, did not agree on the speech, that the player cannot remain without play, for the simple reason that : if i have a account of 10000 euro, and game predominantly at the roulette or cards, none can deny me anithings to remain on the table even if not playing, to limit these problems are the casino and not the player, but if on the contrary, the casino itself would dissolve this option, you will see How many should be track, we say that the speech live dealer is no longer a thing attractive and pleasant, ( for yourself, above you rammaricandoti pointed out, that on the tables english are go way the dealer, and it is not proper to do selection as you write keep regular players, to be player adjust, every day you should play, otherwise it cannot be defined a person player adjust, and as if doing a comparison between me and thee, and i within 1 day a week and then do not adjust as a player but i spend 3000 euro, thou that instead you are regular but enters every day and spend but it is unlike my, 500 euro in a week, who is more regular i or you what our proposals ???????? Reasoning your understandable but in practice not feasible ciao betlotto joseph

[The Dealer]

Italiano per favore

--> You asked for Italian man, not Italian language!

And speaking about the hand gestures - I am trying to not move mine at all. I am not familiar with all the secret meanings, so I can show smth rude any moment.

And I have so many times said smth stupid, because the language is so new for me, and at the beggining it was quite stressfull. At the very first day, the Players died of laughter. For example, instead of "place your bets on the table", I several times said, "place your babes on the table".

[LD]

--> You asked for Italian man, not Italian language!

There you go... Proof I need to spend some time with Italian speaking dealers to improve my awful Italian

[LD]

Hi betlotto

If possible, can you post in English please so we can all understand.

cheers
LD

[tatanes1]

Hello!

Apparently no other way but to live in Italy... When I found out what was going.... Me too I heard the same in the customer support of bet365

Remember when there were tables in german, russian and italian???... was good... me I would have liked a table in Spanish... Fortunately..., i was speaking english.... (I believe that i defend ), but is an aditional ingredient speak your language maybe someday...

I don´t signature message... can you help?

What number come on?? Don´t know.... If i knew... I would put my foot in it

Cheers.