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Thread: Playtech's Italian speaking live dealers

  1. #21
    Member tatanes1's Avatar
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    Occasionally betrays me my English... maybe I did not understand well... I was referring to the signed messages... I would love to be in the Italian tables I have explained...... I do not want them mad at me for the misunderstanding
    Not bad your spanish-english friend "Tio lucas"=unclefester when you asked me about signatures... I not understand well was the confusion Repeat not angry...
    Sorry.
    Cheers.

  2. #22
    Okay tatanes1.

    Thanks for responding & clarifying that you did mean you would like to have signatures at the bottom of your messages / posts. Don't worry your English is a lot better than my Spanish.

    Nobody is angry with you because they misunderstood you, we are all human, not perfect all the time.
    I would need a whole new Forum to discuss all my flaws.

  3. #23
    Member tatanes1's Avatar
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    Thank you friend unclefester!! welcome your words!! Yes... I have read and understand better the content of the message, and I want to keep fighting to be in the Italian tables, I have a good feeling...

    Hey men... with so many problemas because the italian tables, you and i deserve a few drinks salute friend!

  4. #24
    Quote Originally Posted by The Dealer View Post
    Unclefester. You are fighting for the Italian tables with such a ardor, that he thought that you are colecting signatures for a petition! Well, who knows, maybe not such a bad idea. Thought, I doubt that the Casino's will pay attention to that, as it's a private business, not national/goverment's...

    As for Playtech-E*T ... unfortunately this is typical behaviour!!!

    If you say anything to a dealer, they say "not my problem", "contact your customer support" & then when you do, & later discuss it with some dealers .... they say "it won't make a difference"

    The phrase - "Lip service" - springs to mind!


    If there was a direct link to Playtech, rather than having to negotiate your own casino customer support I'm sure they would get many more complaints.


    I realised a long time ago Playtech don't care what individual players think!

    It's more about numbers of players through its doors to show prospective casinos they should use their product.




    & they buy a share of casino operators to guarantee a larger player base / market share.

    Lots of bought players doesn't mean they are all happy customers Playtech!!!



    I suggest reading news item thread ... Williamhill.it ... for 'The Dealers' perspective.

  5. #25
    Question - what happens when Playtech ?? ....


    • Offers dealers free Italian lessons, and pays them extra if they agree to move to work on Italian tables

    • A year later they are still training more Italian dealers

    • Still have the same number of Italian tables - 3 * blackjack and 1 * roulette

    • Expand the number of English tables

    • Don't have enough English dealers



    any guesses ??

  6. #26
    Answer - Playtech have had to start using the Italian dealers on English tables


    So far, mostly the quieter tables where I assume Playtech thinks they are less likely to have to speak much English

    Yesterday it was like an Italian cruise ship docked at port - so many Italian faces.

  7. #27
    Latest Playtech Italian injustice !

    Sometimes old favourite Italian dealers now work on an English table .... once, or more a shift.


    Question - So any guesses what is happening ??

  8. #28
    Answer - Italian players are coming onto the English tables to talk to their favourite Italian dealers


    NOT playing. Just wanting to chat all the time, sometimes in Italian, and having to be told to use English.

    Maybe the dealers are only doing it subconsciously .... but it seems some dealers are trying to keep their regular Italian players happy and talk mostly with the Italian 'visitors'.


    • As it is supposed to be a legal requirement that the Italian players are kept seperate ... HOW is this happening Playtech ?

  9. #29
    It appears some Playtech dealers are just after the points that comes from compliments etc., and are perfectly happy to 'milk & fish' a table full of talking 'players' who NEVER bet.

  10. #30
    Junior Member
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    Hello

    How to join to Italian tables if Iam not from Italia ? It is possoible? I ask because i never seen this special tables on b365, betfair or pp.. thx

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