IT DOES!!! The shuffling procedure I described does happens in front of you!!! I think there is no need to do any simulations to understand that therefor it is totally impossible that your 16 aces are kept on the bottom...Why, oh why, does the procedure you outline not take place in view of the players while the game is going on.
And the Delaers reaction was like that just because she was not sure, what to answer to that kind of rare question. According to the procedure she have to ask for the PA's assistance. The thing is that the company does cares about the service, so they are eager to provide the Players with all necessary and appropriate answers. Would you prefer an misinforming, mistaken answer?!
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