Playtech game speed - polite or rude behaviour ?

I read LD's blog about the fastest live casino games (see here) and felt I had to comment on a trend that seems to be happening too much at Playtech.

Previously if a dealer wanted to contact the Pitboss / PA because of a ball spinning out, to clean the scanner, check chat etc ... the dealer had to shout across the studio floor for assistance. This always seemed slightly archaic and non professional to me. I used to think they should be able to send a direct message from their keyboard by pressing a key eg. F2 = check chat.

Finally, a few months ago Playtech updated things to the 21st century and dealers can now send messages.

• So you would think this should speed up the games and seem better ?? ... unfortunately not always in my opinion :(

• Some dealers now seem to be over-using or abusing the system.

On quieter tables, or "welcome to the brand new ... live casino" a few dealers are sending messages to PA's and chat supervisors almost every game on blackjack.

It actually seems to be slowing the game down, and it feels partly rude - well not polite anyway!. Like when you are having a conversation with someone and they turn their back to talk to someone else etc.


The other day I was alone with a dealer who is great and I've chatted with many times. Previously when we've got stuck with an English word I would try to describe it to her. It was just part of our normal fun routine how long it would take her to comprehend. Anyway, I mentioned the word 'vinegar' and she didn't understand it, I tried to explain. She just wanted to type a message to a chat supervisor (or whoever) to ask what it was.

I have told her before that I didn't like all the keyboard use by dealers. So she did ask first :). I said if she really wanted to, then I would leave the table so she could be alone to send messages.


I know it seems a petty, insignificant example, but it was just the principle and typical of how some dealers now seem to want to stop and type messages to chat colleagues etc.

Another example - a dealer in the "welcome to the brand new ..... live casino" was chatting with a player who was telling her a funny long story. At the end I just said to her "you are so gullible". So she stopped dealing and went for the keyboard, obviously typing a long message asking what gullible means. She never bothered to ask me what I meant.

Naturally the dealers will defend what they are doing and say it is just casino policy,

but it needs to have limits and not be used as an opportunity to chat with colleagues behind a desk.

Does this dealer/pitboss interaction stop the 'betting time' clock and slow the games down?

It varies, some dealers type part of a message during the betting time, then put the keyboard away, then the next betting time go back to finish the message. Others type the whole message, and so don't start to deal cards until they have finished.

It seems they have to type long messages everytime when they want simple, routine tasks such as just the scanner to be cleaned, unless I am mistaken ? Why can't they have routine requests assigned to function keys ?

But the thing is, ... it's not just to the pitboss, some dealers use the PA's & CSR/chat supervisors too much now.

Like I said before, it seems slightly inpolite why they feel the need to be sending so many messages.

YOU ARE SO RIGHT!!! :(

It's amazing, how ridiculous it is already. I totally agree with you. This is gone to far. That inside chat is ment for SOS situations, and it seems that some Dealers turned off their brain as they learned to use it... And how silly it is that you, while beeing so far away and entering some tables quite rarery have noticed that stright away, when those who are following those tables 24/7 because that's their job, haven't noticed, or at least have not done nothing to change that. It makes me so angry. :mad:

dont you think youre a bit too deep into all these things Unclefester?!
ITS JUST AN ONLINE CASINO WHERE YOU GO TO GAMBLE!! PLAY, HAVE FUN! and the way youre talking about all these things its just..... youre not playing all the time, as much as i have noticed, than i dont think it should actually bother you, but the point is that, its annoying cuz dealers is not listening to you.
you should realize that dealers are there for dealing, helping and not your friends. Its nice to chat about life time to time, yeah, why not, but shouldnt cross the lines. so calm down, its not such a big of a deal.
no offence.

Hi somebody, welcome.

No offence, but don't you think you are also defending Playtech perhaps too much? They just pay you to work the hours you are there.

This site and forum is not solely to promote Playtech. Just as I can praise areas, tables and dealers I like, I'm not obliged to say everything is correct in my opinion.


>> You are wrong in things you said.

It looks like you didn't read my examples carefully enough.

When I'm the only player at a table, the dealer is paid to deal and communicate with me, not chat to ex-dealers etc.

In the old system of dealers shouting across the floor for the PA to check the chat I really don't think they would have asked for the meaning of 'vinegar' or 'gullible' :confused:

It seems you weren't taking enough notice of the games you dealt for me. I usually play ~ every other hand. That is a lot more than several Playtech regulars who NEVER bet. But you know those names anyway.

The reality is many dealers like players to chat to them, more so at the quieter tables, and hopefully get compliments to boost their points ranking (more money) - especially as Playtech euro dealers DO NOT GET THEIR TIPS! - the studio is only concerned with players staying at the tables, not if they ever bet.

It is funny you mention not being friends, because I know one Playtech regular who NEVER bets, has ex-dealers, and at least one male Italian dealer on his Facebook friends list. Foolish dealer/s when you think any colleague could spot that!

Of the main casino accounts I use, my VIP status with all of them is about halfway or higher. As a player you have to bet a certain amount each month or your level drops. So I think they are satisfied I play enough.

I have no problem with dealers not talking to me! Many times dealers including yourself have asked me why wasn't I talking and I have responded that I knew they were busy and so I was just letting them concentrate, etc. To which they have responded something along the lines that they "can do more than one thing at once".

Yes I know the dealers are paid and taught how to make the players feel welcome. So I do understand what dealers mostly really think about players.

If you are not here solely to promote playtech, why is it the main platform that's being discussed? Are there not plenty of other live platforms to tell ppl about? It does seem that several ppl are obsessed with us. chill, it's almost summer, enough of being online- get some fresh air ;)

Lets start with the thing, that i have never defended Playtech... and im not doing it now ether. Also i have never had any other livedealer.org accounts, so think twice before making any theorys of who i am, cuz you will never guess anyway :) so I have no idea what youre talking about!

Anyway youre right - dealers are paid to deal to you even if youre not the only player at the table, but with the communicating part..
You see, dealers have to be welcoming, smiley, nice and help if you have any game related questions. Unfortunately dealers are not payed to listen when someone about his personal life, and you know what i mean here! They can simply answer by ok, i see, thats sad, amazing and so on.. So if they want, they talk, if not... Also maybe dealers dont want to listen to youre explanations, cuz and again, as much as i know, instead of telling the meaning in one sentence you go into this, which might let dealer feel uncomfortable as she didnt know such a simple word, so it is easier just to ask someone who will tell the meaning in one single latvian word! youre not an english teacher, so believe me most of people might not find it. But that wasnt the thing i wanted to say. Just think by yourself how much time, youre putting into all this things.. maybe you should just take it all easy. And tbh youre not better than the other players you mentioned above. and i agree with what Another Dealer sed.

The only thing - about how much you play, i really havent payed attention to that lately, but i sure know that ~1month ago and more you did play about 6 hands in half an hour, or i might be wrong again, cuz God knows how many accounts you actually have, but it really doesnt matters that much in all this. Anyway im not here to argue, i just came to say my opinion.

Quote:

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so think twice before making any theorys of who i am

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... whatever, like ships that pass in the night.

Yes you ARE wrong!

Not here to argue, but you think you know more about my accounts than me :confused:
Yes I know dealers see a player's 'username' and NOT just the 'nickname'. That was obvious a long time ago when a male ex-dealer always called me by my 'username' on a null name account!. But I'm sure it doesn't show you other specific account info.

I visit the main casinos to see promotions, any new tables, and provide talking points etc to post in the forum!

Like you said, it doesn't matter how many accounts I have! Or, what I talk to dealers about.

And it is NO business of you or dealers who read my casino chat hours later, and have no idea of the context of my chat, or what the other dealer was saying to me .... YOU KNOW WHAT I'M TALKING ABOUT!

So NOT relevant to this thread about how much some dealers use the keyboard etc.


I never said I was better than any other visitor to the casino. You made it an issue of if a player doesn't bet on a round they shouldn't have a valid opinion on what they see. A Playtech rule or just yours? I'm sure when you get your ranking and bonus based on comments from those many who don't bet you still take the money. I wouldn't call those PLAYERS though!


Your somewhat skewed remarks aimed at me seem to be your only defense for the actual topic.

• " The lady doth protest too much, methinks "

Yes, I have seen You reading player chat to other dealers and sending messages to CSR's etc. as soon as you sit down!



It seems 'The dealer' agrees with me, and knows what I'm talking about here.

ok Gu*** ...... not here to argue

There is much less keyboard use now!

A dealer asked me if I had noticed anything different recently. I said yes.

Apparently warnings were given to dealers & CSR's that the inside chat should only to be used as a work tool.

& it seems Somebody is not working at Playtech anymore.

Maybe she should have spent more time learning English so she could have passed the test to become a CSR.

I recently had it confirmed by an ex Playtech dealer the sort of things that were being chatted between CSRs and dealers on tables.

Much like it looked so .... they were joking around when bored etc.