Comments on: Live casino game disconnections – policy review https://www.livedealer.org/live-casino-game-disconnections-policy-review/ Sun, 09 Nov 2025 22:36:04 +0000 hourly 1 https://wordpress.org/?v=4.9.26 By: john https://www.livedealer.org/live-casino-game-disconnections-policy-review/#comment-207 Mon, 30 May 2011 20:46:09 +0000 http://www.livedealer.org/blog/?p=2947#comment-207 i got stung yesterday the connection feed froze but i could see what total i had but not what cards or what the other players had, i asked the dealer 3 times to tell me but the dealers english is very limited and she didnt respond. I had 12 the dealer had 10 for all i know it could of been two aces and i could of split so i just played it safe hit twice getting a total of 17 if i’d hit again i would had the 4 the dealer got hitting 21, probably saving the table (me being the last player on the table) not knowing what cards the other players had i couldn’t take the risk hitting on 17, not even a free bet however paddy power say its not there fault and theres nothing they can do about it. Fed up with the big names getting away with it because theres not a lot the customer can do!

]]> By: LD https://www.livedealer.org/live-casino-game-disconnections-policy-review/#comment-208 Mon, 30 May 2011 18:42:44 +0000 http://www.livedealer.org/blog/?p=2947#comment-208 Hi John

I do feel your frustration – and hope you didn’t have too much riding the hand. For what it’s worth (and assuming you didn’t have A,A) standing 17 was the basic strategy play.
But that’s irrelevant…you want to be able to play the game in the manner you choose AND be involved as it unfolds.

Paddy’s are Evolution Gaming powered (see their above disconnection policy) and so in the event that you are unable to hit/split/double due to connection issues you are deemed to stand and your bet applies. And they’re (Paddy Power) right to the extent that it’s out of their hand – the games are being served to you by Evolution Gaming…still all this is cold comfort when stuff like this happens.

All I can suggest is that you try to ensure you are playing these games on a solid connection and if it’s an issue you’re particularly concerned about, play Playtech live casinos (see their policy above, and tested….https://www.livedealer.org/blog/2011/05/testing-playtechs-live-casino-disconnection-policy/

Also, feel free to air your grievance at our forum – https://www.livedealer.org/forums/
Sometimes the squeaky wheel gets a bit of oil!

cheers
LD

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