Playtech game speed - polite or rude behaviour ?

[Unclefester]

I read LD's blog about the fastest live casino games (see here) and felt I had to comment on a trend that seems to be happening too much at Playtech.

Previously if a dealer wanted to contact the Pitboss / PA because of a ball spinning out, to clean the scanner, check chat etc ... the dealer had to shout across the studio floor for assistance. This always seemed slightly archaic and non professional to me. I used to think they should be able to send a direct message from their keyboard by pressing a key eg. F2 = check chat.

Finally, a few months ago Playtech updated things to the 21st century and dealers can now send messages.

• So you would think this should speed up the games and seem better ?? ... unfortunately not always in my opinion

• Some dealers now seem to be over-using or abusing the system.

On quieter tables, or "welcome to the brand new ... live casino" a few dealers are sending messages to PA's and chat supervisors almost every game on blackjack.

It actually seems to be slowing the game down, and it feels partly rude - well not polite anyway!. Like when you are having a conversation with someone and they turn their back to talk to someone else etc.


The other day I was alone with a dealer who is great and I've chatted with many times. Previously when we've got stuck with an English word I would try to describe it to her. It was just part of our normal fun routine how long it would take her to comprehend. Anyway, I mentioned the word 'vinegar' and she didn't understand it, I tried to explain. She just wanted to type a message to a chat supervisor (or whoever) to ask what it was.

I have told her before that I didn't like all the keyboard use by dealers. So she did ask first . I said if she really wanted to, then I would leave the table so she could be alone to send messages.


I know it seems a petty, insignificant example, but it was just the principle and typical of how some dealers now seem to want to stop and type messages to chat colleagues etc.